This Privacy Policy governs the manner in which Primo Collectibles collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.primocollectibles.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Primo Collectibles.
PLEASE READ THE TERMS AND CONDITIONS
1. GENERAL TERMS
By placing an order with Primo Collectibles, you acknowledge and agree that:
- Primo Collectibles specializes in collectible figures and related products
- All products are sourced from manufacturers or authorized distributors and are sold as brand new unless otherwise stated
- Collectible items may have minor variations in paint, finishing, or assembly due to manufacturing processes
- All items are kept in their original sealed condition to ensure product integrity
2. PRE-ORDER POLICY
General
- Pre-order prices are valid only within the stated pre-order period
- Orders are confirmed upon receipt of deposit or full payment
Deposit Terms
- Deposits are non-refundable
- Deposits are non-transferable to other items or customers
Payment Terms
- Orders will be cancelled if payment is not received before the stated deadline
- Balance must be settled within 7 days upon arrival notification
Failure to do so may result in:
- Order cancellation
- Deposit forfeiture
Pre-Order Disclaimer
- Release dates are estimates only and subject to change
- Delays may occur due to shipping or customs clearance
- Final product specifications and pricing may vary due to manufacturing reasons
Availability & Cancellation
- Availability can only be confirmed upon arrival
- No cancellation is allowed once an order is confirmed
📌 Exception:
If an item cannot be fulfilled, a refund or alternative arrangement will be provided.
3. ORDER CONFIRMATION
By placing an order, you agree that:
- You have reviewed and accepted the product details and pricing
- Orders will only be processed upon successful payment
- Orders not paid within the stated timeframe may be cancelled without prior notice
4. PAYMENT METHODS (OVERSEAS CUSTOMERS)
- Credit Card payments may be subject to an additional 3% processing fee
Bank Transfer
- Payment details will be provided upon request
- Payment must be received in full
- Any intermediary bank charges will be treated as incomplete payment
📌 For SWIFT transfers, please select OUR option (sender bears all charges)
5. SHIPPING & DELIVERY
- All items are packed with care prior to shipment
- Delivery timelines may vary depending on courier services and customs clearance
- Primo Collectibles is not responsible for delays caused by logistics providers or customs
📌 Minor packaging wear or box imperfections during transit are not considered defects
📌 Customers who are particular about box condition are encouraged to opt for self-collection
6. OVERSEAS ORDERS
For international customers:
- Shipping charges will be quoted separately
- Import duties, taxes, and customs charges are borne by the customer
Defect / Issue Handling
- We will assist in submitting claims to the manufacturer where applicable
- Customers may be required to bear return shipping costs depending on the case
7. RETURN, REFUND & EXCHANGE POLICY
Due to the nature of collectible items, returns, refunds, or exchanges are generally not applicable once items are sold, except under the conditions stated below.
8. DEFECT & ISSUE HANDLING
If you receive an item with a potential defect:
- Please notify us within 7 days upon receiving the item
- Provide supporting evidence (photos and/or video)
📌 We strongly recommend recording a full unboxing video from sealed condition upon receiving your item to facilitate claim processing
Claim Process
- Cases will be reviewed by our team
- Where applicable, we will assist in submitting the claim to the manufacturer or distributor
- Resolution is subject to manufacturer assessment and availability
📌 Processing time may vary depending on supplier response
9. NON-DEFECT CONDITIONS
The following are generally not considered defects:
- Minor paint imperfections
- Packaging or box condition (e.g. dents, scratches during shipping)
- Loose joints or articulation tolerance
- Minor manufacturing variations
- Quality inconsistencies for third-party or unlicensed products
📌 Such cases may be handled at our discretion
10. LOYALTY POINTS
- Vouchers redeemed from loyalty points are applicable for new purchases only
- Not applicable for offsetting existing pre-order balances
11. LIMITATION OF LIABILITY
Primo Collectibles shall not be held responsible for:
- Shipping or customs delays
- Manufacturer production delays
- Minor product variations within acceptable quality standards
12. AMENDMENTS
Primo Collectibles reserves the right to update or modify these terms at any time without prior notice
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Primo Collectibles
http://www.primocollectibles.com
email: info@primocollectibles.com